Fei Yeung Union
Tel.: +86-21-67158919-821

Services and Technical Support

In order to make it convenient for you to buy our eco-solvent printers, Fei Yeung Union has set up branch companies and agents all over the world offering localized services. With fine reputation, advanced and marketing philosophy, we can provide you with considerate services and technical support to help solve your problems in using our eco-solvent printing machines.

The services and technical support we can provide include consultation and sample making, machine installation and testing, staff training, software upgrading, on-line fault inquiry and handling, expendable parts supply, etc.

Pre-sales Service
We will make a sample printer and send a photo of the sample machine to the customer. If he or she wants the sample machine itself, he needs to bear the freight charge.

In-sales Service
1. On-line aiding service is available in our company.
2. The delivery time is generally within 10 workdays from the day when we receive the advance payment. We will send out the goods upon receiving the 70% balance payment.

After-sales Service
1. Fei Yeung Union offers a one year warranty period for the printers and half a year for the principal axis.
2. If the hardware breaks down within the warranty period, we will replace a piece of new one for you free of charge with the freight expense born by our side. The damaged part (repairable) needs to be sent back to us with freight expense born by your side (Except expendable parts).

Other Services
You can come to our company to take free training on printer and software operation. If you need our technicians to go to your company to give the training, please bear the expense.